Root Definition

Provides public infrastructure that supports citizens by providing services to support and help on a range of health and wellbeing


Public servants and employees of public bodies


Government departments


Transforms funds into services.
Transforms data about services into information, knowledge and insight into service effectiveness.
Transforms knowledge and insight into plans for service development.


The public infrastructure as a whole is seen as an important national asset for maintaining the wellbeing of the population. It operates on limited funding, and there is a significant emphasis on value for money. Information on the scope, effectiveness and efficiency of services is essential in supporting this.


The government on behalf of citizens. Though there is a significant private infrastructure, the government also has a responsibility in some cases to regulate that infrastructure.


The media, who have a significant influence on the political agenda, and who are prone to develop agendas to promote or challenge established practice.
The public, who have a strong affinity for many public serves such as the NHS.
Professional bodies and pressure groups.
Organisations that provide international comparators (e.g. WHO).

Relavent Subsystems


Contribution to the problem situation

Competing funding for services mean that MBIs need to be clearly positioned as providing value in comparison to other services.